Warranty & After-Sales Service
Last updated: September 2026
We stand behind what we manufacture. Warranty coverage varies by product type because different components wear at different rates. All claims are handled within 48 hours of receiving issue documentation.
Coverage by Product Category
| Product | Period | Coverage |
|---|---|---|
| Kitchen Cabinets & Cabinetry | 2 Years | Structural defects in carcasses, doors, hinges and drawer slides under normal residential use. Finish defects: lacquer or PET delamination, edge banding separation. Does not cover scratches, impact damage or water damage from leaks or standing water. |
| Wardrobes & Closets | 2 Years | Carcass integrity, sliding and hinged door systems, soft-close mechanisms and internal organizers. LED lighting components carry 1 year. |
| Wall Panels & Interior Doors | 2 Years | Veneer delamination, panel warping beyond industry tolerance, door frame joints and pre-hung hardware. Natural veneer color variation and grain difference are material characteristics, not defects. |
| Whole-House Project Packages | Per PI Terms | Warranty terms for whole-house projects are specified in the Proforma Invoice, typically aligned with the coverage above, with extended on-site service available for large contracts. |
How to Make a Claim
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Document the issue
Take clear photos or a short video showing the defect from multiple angles. Include a photo of the overall item and a close-up of the problem area.
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Submit within the window
Email your sales contact or sales@jiushuhome.com with the photos, your order number, and a brief description. Claims must be submitted within the warranty period from bill of lading date.
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Assessment within 48 hours
Our after-sales engineer reviews the documentation and determines whether the issue is a manufacturing defect covered by warranty, a shipping damage claim, or normal wear.
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Resolution
For confirmed defects we ship spare parts, arrange replacement, or issue a credit note against a future order — whichever you prefer and is fastest for your project timeline.
What Is Not Covered
- Damage from misuse, abuse, or exceeding weight ratings
- Damage from improper assembly or modification by non-JIUSHU personnel
- Normal wear and tear: fabric fading from sunlight, surface scratches, edge wear on high-traffic edges
- Damage from extreme temperature, humidity, or direct sunlight exposure beyond product specifications
- Damage during shipping after delivery at port or project site (handled under cargo insurance, not product warranty)
- Consumables and wear parts: casters, glides, and felt pads after initial installation
- Claims submitted after the warranty period has expired
Common Questions
Do I need to return the defective item?
Usually no. For most defects we ship the replacement part or a complete replacement unit and you dispose of the defective one locally. For large-value items we may arrange return shipping at our cost.
How long do spare parts remain available?
We guarantee spare parts availability for 10 years from production date for all standard catalog items. For custom OEM projects, we hold tooling and parts for the duration of your ongoing orders plus 5 years.
Who pays for shipping on warranty replacements?
JIUSHU covers the cost of shipping replacement parts or units to the original delivery address or nearest port. Local delivery from port to site is the buyer responsibility unless otherwise stated in the PI.
Can I get an extended warranty?
Extended warranties can be negotiated for large hotel projects or recurring distributor contracts. Terms are project-specific and documented in the PI.
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